Frequently Asked Questions
School-related FAQsWhat are the benefits of the stepup program?
What state assessments do you support?
What Grades does Lumos StepUp program support?
What are the pro & cons of online and paper-based resources?
How can I register/enrol my school in the Lumos StepUp program?
What is the duration of the free trial/pilot?
Do you take purchase orders?
How can I get support?
What are the key benefits of the StepUp program?
Does Lumos help At-Risk Students?
Can Teachers Use the Lumos Programs to Extend Classroom Learning Time?
How to Blend e-Learning with Classroom Learning?
Login/Profile related FAQsWhere do I sign up?
How do I change my password?
How do I reset my student password?
Can I please delete this online login account?
Student related FAQsWhere can I view the sample answers and detailed explanations?
How do I check the progress of my students?
How to add students?
Where do I find my custom lessons?
What is the purpose of the Smartboard?
What is a custom assessment?
What are my stickies?
What is a Diagnostic report?
What is an insight lessons report?
What is Edsearch?
What is Lumos Assistant?
What is IEP feature?
How to archive students?
How to unarchive students?
How does a coherence map help?
Students are having difficulty logging into the program from public/shared computers.
Where do I find the personalised study plan?
Does Lumos explain to the student what they did wrong?
TedBook related FAQsWhere can I purchase the books from?
How do I add a book?
How do I add books with the same access code?
How do I add another Tedbook without the students having to log in and put in the class code again?
How do I remove a tedbook?
I teach multiple grades. Can I have access to various books online?
Pricing / Subscription related FAQsHow much does your program cost?
How much does it cost to download the worksheets we do not have student computers?
Are there any complementary resources included with my StepUp subscription?
What subjects will my subscription include?
How can I purchase from within my account?
How do I cancel my subscription?
Do you offer any discounts?
I can’t find my school when signing up for a free account; What should I do?
Inviting parent through teacher/student portalHow to invite Parents?
Who can invite the parent?
How to invite parent from the teacher portal?
How to invite parent from the student portal?
How does the Parent login from the invite sent by a teacher?
How does the parent login?
What are the resources available to the parent when invited by a teacher?
How does the parent check the progress of the child?
What subjects can a parent view?
How can a parent assign if he/she wants to give additional practice?
Can the parent grade the assignments?
Training Program Information
After signing up, How do I access the practice workbooks and tests?
What is the recommended way to use this study program?
Where can I track my child’s progress?
How can I help my child learn difficult concepts?
Where can I review incorrect answers?
Can I change the grade level half-way through the year?
Account informationHow do I change my profile?
How do I contact you?
How do I retrieve my lost password?
How do I remove myself from your mailing list?
Can the tests be retaken using the same account access?
General InformationWhat software do I need?
What courses should I buy?
Should I buy books or an online program?
How soon will I have access after I sign up?
Do I need to register?
Will I receive anything in the mail?
My Students are being logged off in between the test.
You will have access to: TWO Full-Length PARCC Practice Tests Personalized Learning Recommendations Homework Help By Lumos Assistant 3 Bonus Modules Homework Help By Lumos Coach Access To Two Additional Lower Grade Levels Parent Coach Progress Consultation And much more. To know more about the program please go through this link
We support 17 state assessments. To know more about the assessments that we support, please click the below link.
Lumos StepUp program supports grade 2 to High School
Click to Know More
The tedbooks are subject-specific whereas the StepUp program includes access to both Math and English Language Arts. The tedBook is a blended learning resource. Some of the learning content and practice tests are in the printed format while others are online. The online StepUp program subscription includes several additional benefits and personalizations that would not be available in the printed format. The tedbook is a good option if your student needs access to learning resources without internet and computer. Please review your student’s learning preferences and access needs while choosing between these two options.
tedBook: In Test Prep tedBook you will get access only to two practice tests and all other access will be locked. Skills Builder tedBook is domain-based. You will not have access to “Practice Test. Skills Mastery is a generic tedBook which can be accessed by all states and assessments. You will have online access to the resources of the tedBook you have purchased. You cannot avail Coach support or Homework Help on purchase of tedBook”
Test Prep Online Program: · -Access to Thousands of Learning Resources -Performance Reports to Identify My Child’s Strengths and Weaknesses -Ability to Review My Child’s Work -Self-Paced, Personalized, Anywhere Learning -Access to Thousands of Learning Resources -Performance Reports to Identify your Child’s Strengths and Weaknesses -Ability to Review your Child’s Work -Self-Paced, Personalized, Anywhere Learning”
StepUp online Program: · TWO Full-Length Practice Tests · Personalized Learning Recommendations -Homework Help By Lumos Assistant -3 Bonus Modules (Math videos · Skills Mastery workshop videos · Write better workshop videos) -Smartboard that supports support multiple-choice questions, Tech enhanced questions, like drag and drop, -Multiple choices Multiple answers and much more
Click on the link below and select your state standardized test to know more about the program and purchase.
The duration of the free trial/pilot is for about a month.
Yes, we do take purchase orders and card payments. Feel free to talk to our product specialist to know more.
You can get support through the following communication modules:
Phone: 888-309-8227 / 732-384-0146
Live Chat at the bottom right corner of the website
Click to know more
The key benefits of the StepUp program are:
* Improves state standardized test scores by providing realistic assessment rehearsal
* Provides individualized Homework Help
* Fun, Comprehensive Learning Content Teacher Portal
* Personalized Learning Experience
* Convenient 24/7/365 Access
Click to know more
Yes, Lumos Learning Supplemental programs have been successfully used to assist At-Risk students. Easy-to-use reports help educators identify weak areas and tailor personalized learning plans for each child. It provides an efficient framework for teachers to extend learning time for children through engaging materials and assessments. Teachers can create custom assessments as well as information eLearning lessons to complement classroom activities. Our evidence based research shows that there were significant improvements in the performance of at-risk students in standardized tests after effective implementation of Lumos supplemental programs.
Lumos Supplemental Programs create an opportunity for extending classroom learning through complementary computer based learning. After children return home from school, they can conveniently access the online program using any computer with internet access. In addition to assessments, teachers can use the Designer tool to provide easy access to a number of online resources that supplement their classroom lesson plans.
Teacher can easily create resources, lesson summaries and custom assessments using the Test Designer. Online assessments and lesson summaries help students get immediate feedback while the material is still fresh in their minds. The results of students online work can be readily monitored by teachers to help identify weak areas and to create remedial activities.
Login/Profile related FAQs
After you log in click on “Profile” icon (third icon – top right-hand side) and in the next screen insert your password in the fields “Password” and “Retype Password” and submit.
If you forget your student password, please follow the steps below to reset your student password. Step 1: Login to your parent account Step 2: Click on “My Students” under “Account” (left-hand side menu) Step 3: Click on “Pen Icon” available under “Edit” and insert the password in the fields “Password” and “Confirm Password” and click on “Update”.
Please write to us at firstname.lastname@example.org
Student related FAQs
Once, you login to the parent portal, on the left hand-side menu of the dashboard, click on my lesson, on the right hand-side of the dashboard, you can see the eye icon called as preview next to the smartboard button. If you click on the preview button, you can view that particular sample answer with the detailed explanation.
To check the progress of your students, click on, my progress on the left hand-side menu. You can see all your students names on the dashboard. On the right-side of the dash board, you can view the lesson progress If you wish to look in detail, click on the right arrow of theparticular student and you can see the progress, the pie chart, no of correct and incorrect answers and the proficiency level.
On the teacher portal, click on my students on the left hand-side menu. Next, click on the add student, green button. Enter the credentials, select the course and grade level.
Login to your account and go to “MY LESSONS” on the left side menu. Scroll down to the end of the page and there you can find the custom lessons.
Smartboard allows the teacher and the student to interact and colloborate as a group or as a team.
Custom assessment basically allows the teacher to assign individually to any or all students, or through Edsearch
>In my stickies, you can assign in form of pdf, presentation, store images, topics which you can refer when needed. You can create an event with a description, not only for students but also for yourself. It also acts like a bookmark.
Diagnostic reports pinpoints areas of difficulty by lessons. This will help the teacher to understand better, if the class is proficient in a specific lesson or not.
Proficiency by topic , lesson, for a particular lesson how well your student performed, who have attempted, not attempted, how much they have scored, how much time spent.
Edsearch is a standards-aligned search engine, designed to help find engaging videos, apps, worksheets, ineractive puzzles, sample questions and other resources for students to practice.
Lumos Assistant: When the student logs in, he will be greeted by the Lumos assistant. It will provide guided resources, step-by-step.
IEP or individual educational program feature gives you access to text to speech and dictionary, text highlighting, zoom in zoom out and contrasting.
Select the students that you wish to archive and click on the cloud shaped button like seen on the image. Click on that cloud button, which will display two options, one to archive from my account and the other complete archive
To unarchive, go to bottom right corner. where it says archived students, click on that place a check mark next to the students name and click on the blue cloud with an arrow pointing upward to restore.
The coherence map helps diagnose and assess the learning gaps in students visually depicts the connection of previous and next level standards Captures the student mastery by standards and allows you to creat custom lesson to remedy the learning gap
If your students are using public/shared computers for practice, use the below link to logoff and login again to start a fresh session. https://www.lumoslearning.com/llp/logoff.php
After logging into the student account, if a student has taken the test, based on their performance study plan will be given. Study plan is automatically generated on the proficiency levels in each standard for what student has taken the test. And it will be displayed beside the practice test for which the student had already attempted.
Yes. At the end of every test, you will have an explanation to your answers.
TedBook related FAQs
You can purchase our book using this Link
Step 1: Login to your Parent/Teacher account (Login Id: ——@example.com) Step 2: Click on “My tedBooks” under “Account” (left-hand side in the content area) Step 3: Enter the book access code (grade -) into the access code field and select “Add Student” and click on “Submit” button. Follow the same above procedure to add more books of different subject or grade.
Please send a picture of both the books together with the book access code, along with you registered email id and your preferred student login to email@example.com.
Step 1: Login to your Parent/Teacher account Step 2 Click on “My tedBooks” under “Account” (left-hand side in the content area) Step 3: Enter the book access code (grade -) into the access code field and select “Add Student” and click on “Submit” button.
You will not be able to remove it. Please write to us at firstname.lastname@example.org along with your registered email id and the book access code.
Yes. You can have access to multiple grade level books online. First, create an account using one of the books’ access code. Then login to your account and keep on adding the access codes of each of the books you have purchased under “MY TEDBOOK” on the left side menu.
Pricing / Subscription related FAQs
We provide free printable worksheets. You can download them from here.
Diagnostic reports Lumos Assistant Edsearch Insight Lessons Benchmark reports
Your subscription will include Math and ELA.
Please click on “My Subscriptions”. You will be to view different resources to purchase. You can purchase from there.
Please click on “My Subscriptions”. Click on “Downgrade” button.
Yes, The second child would be getting a discount of 25% on their subscription.
Please write to us at email@example.com along with your school name and state.
Why are the usage metrics in Library Portal not matching what I have in the previous monthly report spreadsheets?
Please note that there might be a slight difference in the usage metrics in this Library Portal and the monthly reports that were sent you earlier. This is due to the fact that the reports here are excluding any patron access to the Lumos StepUp program before they became members of the library. Ex. If a patron had accessed the StepUp program in Nov 2017 on his own and in Jan 2018 used the subscription via their library card, the reports in this Library Portal does not count the patron access in Nov 2017. However, in the monthly reports we used to send in the past, we used to count both Nov 2017 and Jan 2018 usage.
Master Card, Visa, American Express, Discover and PayPal.
All you need is a personal computer with internet access. No software installation is necessary. We recommend that you access the Lumos Online Program using a personal computer with Microsoft Internet Explorer version 6 or higher with broadband internet connection.
For Grades 4 through 8, you can purchase Math, Language Arts and Science. For Grade 3, you can purchase Math and Language Arts.
When you purchase books, you get the printed practice test books with detailed answer explanations and one-year access to online workbooks. Printed books are ideal for students that focus better without the computer. Using the online program, students can access both full-length practice tests and workbooks using any computer with internet access and a browser. Please select the option that best fits your child’s learning habits. Note that books are not available for all grades and subjects.
You will have immediate access to the training program after you pay. Just click on the “Begin” link associated with the course you’ve purchased.
Yes, registration is required to purchase the product. Please note that the registration itself is free. Payment is required for any courses purchased. Payment is not required if you are accessing the program through your school or library subscription. Lumos Learning is very sensitive to privacy issues.
No, you will not receive any material through regular mail.
Based on the browser that you are using, please use the instruction below to enable cookies.
Step 1: Launch Google Chrome –> click on Chrome menu icon. Step 2: Click the Settings option –> Afterward, click the blue Show advanced settings option at the bottom of the page, followed by the gray Content settings button located beneath the Privacy section.
Step 3: Enable cookies — Check the bubble directly left of the Allow local data to be set (recommended) option near the top of the resulting pop-up window to enable browser cookies. Click the gray Done button in the bottom-right corner when finished.Mozilla FireFox:
Step 1: Open settings — Open Mozilla Firefox, click the main Firefox button in the upper-left corner of the browser window and select Options from the right side of the resulting drop-down menu. Afterward, click the masked Privacy tab located in the top navigation bar and select the Use custom settings for history option in the drop-down menu of the panel’s History section.
Step 2: Enable cookies — Check the box directly left of the Accept cookies from sites option near the middle of the History section to enable browser cookies. Although disabling third-party cookies has been known to stop some types of ad tracking, you can use the drop-down menu beneath the checkbox to ensure Accept third-party cookies is set to Always. Afterwards, use the drop-down menu to the right of Keep until to specify how long you’d like Firefox to store cookies. Additionally, clicking the gray Show cookies and Exceptions buttons will provide you with an extensive list of stored cookies and a means of adding individual host names to the list. Click the gray OK button located at the bottom of the window when finished.Internet Explore:
Step 1: Open settings — Launch Internet Explorer, click the Tools menu icon represented by the cog in the upper-right corner of the browser window, and select Internet options near the bottom of the resulting drop-down menu. Then, click the Privacy tab located in the top navigation bar.
Step 2: Enable cookies — Move the slider within the Settings section of the Privacy tab all the way to the bottom to accept all browser cookies. Then, click the gray Advanced button near the bottom of the slider and check the box directly left of the Override automatic cookie handling option to access first and third-party cookie blocking. Adjusting the slider up from Accept all cookies to Low will grant options for adding individual host names to the list through the gray Sites button beneath the slider. Click the gray OK button located at the bottom of the window when finished.Safari:
Step 1: Navigate the settings panel — Launch Safari, click Safari in upper-left corner of the main menu bar, and select the Preferences option near the top of the drop-down menu. Afterward, click the silhouetted Privacy tab located in the top navigation bar.
Step 2: Enable cookies — Check the box beside the Always option located directly right of Block cookies and other website data to enable browser cookies. Alternatively, select either of two other options to greater adjust your cookie functionality or click the gray Details button near the top of the window to view an extensive list of stored cookies,. Here, they’re broken down by the number of cookies and other data. Click the close button in the top-left corner when finished.