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A Perfect Solution To Create a Better School Experience for All Stakeholders
Built specifically for K-12 schools and districts, Knowledge Assistant - Smart FAQs & Customer Support is a self-learning school communication platform. It helps your community members instantly locate answers to their questions, resulting in improved school customer experience and creating efficiencies.
Powered by advances in Natural Language Processing and Artificial Intelligence, it can correctly answer Frequently Asked Questions in various ways and use customer input to continuously learn and improve the quality and relevance of its responses.
Serves answers already updated in the knowledge base
Reuses your past answers
Captures questions from anyone who visits your website
Reports questions without answers in an intuitive dashboard and easy-to-read user reports
Why Should You Choose Knowledge Assistant - Smart FAQs & Customer Support?
Knowledge Assistant - Smart FAQs & Customer Support offers an efficient two-way communication channel for community members ensuring timely response to stakeholders queries and concerns.
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24/7 Automated
Customer Service
24/7 Automated
Customer Service
Give your community members a fast, easy way to get answers to FAQs on their schedule from any device.
Centralized School Information Repository
Centralized School Information Repository
Maintain a universal knowledge repository of stakeholder queries and FAQs about your school and topics around them. Watch it learn over time.
Reduce Overall
Support Costs
Reduce Overall
Support Costs
Reclaim time and capacity—freeing up staff to resolve high-touch customer interactions.
Powerful Admin Console
Powerful Admin Console
Easily create, organize and grow your knowledge base from one admin access. Promptly answer new user queries and add useful questions to your repository so that when another user asks the same question, an answer is provided instantaneously!
Easy Embed and Implementation
Easy Embed and Implementation
Quickly and easily embed the script on your school website to offer fully searchable self-service FAQ support, including text and multimedia.
Actionable Insights
Actionable Insights
Measure your impact with real-time usage and performance reports.
Get The Knowledge Assistant - Smart FAQs & Customer Support Advantage
Provide intelligent & autonomous answers to stakeholder’s concerns and queries swiftly
User-friendly & simple admin interface
Easy creation, editing, and deletion of FAQs
Multiple ways to easily create & maintain FAQs - Q&A, CSV, URL, Lumos Comprehend
Detailed user reports - time saved, the number of questions asked, how many were answered, and more!
Unlimited capacity for your knowledge base growth
Flexible communication, including text and multimedia formats
Easy integration to get you started on the same day
Support with demos, training, and onboarding
Knowledge Assistant - Smart FAQs & Customer Support
- Improve accountability and community trust in your school district
- Create a better school experience for all the stakeholders
- Enhance transparency by involving community members
- Give answers anywhere, anytime, and on any device
- Quick and easy deployment - no additional tech infrastructure required