Customer Relationship Management
Certification

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10,000+ Total Registrations
4,500+ Successful Completion

Customer Relationship Management Certification
60 minutes Allotted Time
Adaptive Test Type
75% Proficiency Score

Why Choose Lumos Certification?

Gain recognition and validation for your skills in Customer Relationship Management concepts

Gain a competitive edge over your peers

Earn a robust and verifiable digital certificate

Establish professional credibility by sharing your expertise on your social profiles

Increase your earning potential with promotions at the workplace

Advance your career in the field of Customer Relationship Management

How It Works?

Program Description

Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technologies aimed at winning and retaining customers profitably. This Certification Program is suitable for the candidates who have a basic understanding of customer relationship and want to advance their career in this field of Expertise.

Topics Covered

  • Goals of CRM
  • Drawback of CRM
  • Types of CRM Technology
  • Basic Modules Of CRM
  • Different CRM System
  • CRM features and their use
  • CRM Add-ons

Who is this for?

  • CRM Managers
  • Sales Representatives
  • Sales and Customer Funnel Analysts

Recommended Study Resources

  • Customer Relationship Management: The Foundation of Contemporary Marketing Strategy (ISBN-13: 978-1138919525, ISBN-10: 9781138919525)
  • Customer Relationship Management: Concepts and Technologies (ISBN-13 ‏ : ‎ 978-1138236813, ISBN-10 ‏ : ‎ 1138789836)
  • Customer Relationship Management: Emerging Concepts, Tools and Applications (ISBN-13 ‏ : ‎ 978-0070435049, ISBN-10 ‏ : ‎ 9780070435049)

Sample Questions

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Validates your skills and understanding of concepts and best practices of Customer Relationship Management

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