2362 West Main Street

Jojo, TX 98456

June 16, 2010

Dear Mr. Seymour:

I ordered a Magic Racing Top from your Company. The toy was delivered to me today in a package that was badly damaged. I took a picture of the box before I opened it, which I am sending to you as proof of damage. The toy inside was broken due to the damage to the package during shipping.

This toy was to be a gift for my friend’s birthday. There is not enough time before his party to wait on a replacement toy; therefore, I no longer need the toy. I would like you to refund my money. If you would like me to return the broken toy, please send a prepaid shipping label.

Thank you for handling this matter for me. I look forward to hearing from you and hope we can satisfactorily resolve this problem.

Sincerely,

Tim West

Dominique argues that the writer of this letter was pleased with the toy company because he says, “please,” and “if you would like.” Does this evidence do a good job of supporting her argument?