Chat Support and Best Practices Certification

Total Registrations
Successful Completion

Certification in Chat Support and Best practices
60 minutes Allotted Time
Adaptive Test Type
75% Proficiency Score

Why Choose Lumos Certification?

Gain recognition and validation for your skills in Chat Support and Best Practices concepts

Gain a competitive edge over your peers

Earn a robust and verifiable digital certificate

Establish professional credibility by sharing your expertise on your social and professional networks, resumes, CVs

Increase your earning potential with promotions at the workplace

Advance your career as a Chat Support Specialist

How It Works?

Program Description

This Certification program is specifically designed for those using chat as part of their live support or web sales strategy. It covers the skills needed to provide good communication to customers via a chat platform and explains how to set the tone of a chat, identify the types of requests they most frequently receive while manning the chat line. An individual holding this certificate can validate their chat support techniques and communication skills.

Topics Covered

  • Introduction to chat support
  • Importance of chat support
  • Telephone / Chat Etiquette
  • Providing excellence in chat service
  • Mastering Communication Skills
  • Dealing with difficult customers

Who is this for?

  • New Customer support professionals
  • Supervisors and coaches that manage chat agents

Recommended Study Resources

  • Customer Service Training 101: Quick and Easy Techniques That Get Great Results (ISBN-10 ‏ : ‎ 0814438911, ISBN-13 ‏ : ‎ 978-0814438916)

Sample Questions

By
Lumos Learning

Price:



Validates your knowledge and skills of Chat Support techniques and communication skills


For any product related questions or requests of cancellations and refunds, contact support@lumoslearning.com / 888-309-8227