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A Perfect Solution To Meet and Exceed Customer Expectations
Built specially for eCommerce, business fronts, event websites, and more, Knowledge Assistant - Smart FAQ & Customer Support is a self-learning communication platform. It helps your website visitors instantly locate answers to their questions, resulting in improved customer experience and creating efficiencies.
Powered by advances in Natural Language Processing and Artificial Intelligence, it can correctly answer Frequently Asked Questions in various ways and use customer input to continuously learn and improve the quality and relevance of its responses.
Serves answers already updated in the knowledge base
Reuses your past answers
Captures questions from anyone who visits your website
Reports questions without answers in an intuitive dashboard and easy-to-read user reports
Why Should You Choose Knowledge Assistant - Smart FAQs & Customer Support?
Knowledge Assistant - Smart FAQs &
Customer Support offers an efficient two-way communication channel, ensuring timely response across the customer life cycle.
(Click the Tiles to View Benefits)
Boost Sales and
Reduce Tickets
Boost Sales and
Reduce Tickets
Provide your website visitors a fast, easy way to get answers to sales and support queries and FAQs on their schedule from any device.
Product/Service
Information Repository
Product/Service
Information Repository
Maintain a universal knowledge repository of customer queries about your products/services and topics around them that learns over time.
Powerful Admin Console
Powerful Admin Console
Easily create, organize and grow your knowledge base from one admin access. Promptly answer new user queries and add useful questions to your repository so that when another user asks the same question, an answer is provided instantaneously!
Reduce Overall
Support Costs
Reduce Overall
Support Costs
Provide intelligent & autonomous answers to user queries. Reclaim time and capacity—freeing up staff to resolve high-touch customer interactions.
Easy Embed and Implementation
Easy Embed and Implementation
Quickly and easily embed the script on your website/store to offer fully searchable self-service FAQ support, including text and multimedia.
Actionable Insights
Actionable Insights
Measure your impact with real-time usage and performance reports.
Get The Knowledge Assistant - Smart FAQs & Customer Support Advantage
User-friendly & simple admin interface
Easy creation, editing, and deletion of FAQs
Multiple ways to easily create & maintain FAQs - Q&A, CSV, URL, Lumos Comprehend
Seo-friendly FAQs generator and embeds for your website
Detailed user reports - time saved, the number of questions asked, how many were answered, and more!
Complete control on embeds & visual styling
Unlimited capacity for your knowledge base growth
Flexible communication, including text and multimedia formats
Dedicated merchant support
Support with demos, training, and onboarding
Knowledge Assistant - Smart FAQs & Customer Support
- Boost engagement, sales, conversion, and loyalty
- Provide website visitors with an option to submit nuanced or complex inquiries to a staff member
- Ensure that your customer concerns never have the chance to become tickets
- Quick and Easy Deployment - no coding required