Knowledge Assistant Knowledge Assistant - Smart FAQs Support

Help Your Website Audience Locate Sales and Support Answers Swiftly!

24/7 Automated Customer Service

Reduce Overall Support Costs

Boost Online Sales, Customer Engagement, and Loyalty

Easy and Quick Deployment

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A Perfect Solution To Meet and Exceed Customer Expectations

Built specially for eCommerce, business fronts, event websites, and more, Knowledge Assistant - Smart FAQ Support is a self-learning communication platform. It helps your website audience instantly locate answers to their questions, resulting in improved customer experience and creating efficiencies.

Powered by advances in Natural Language Processing and Artificial Intelligence, it can correctly answer Frequently Asked Questions in various ways and use customer input to continuously learn and improve the quality and relevance of its responses.

Serves answers already updated in the knowledge base

Reuses your past answers

Captures questions from anyone who visits your website

Reports questions without answers in an intuitive dashboard and easy-to-read user reports

Why Should You Choose Knowledge Assistant - Smart FAQs Support?

Knowledge Assistant - Smart FAQs Support offers an efficient two-way communication channel, ensuring timely response across the customer life cycle.

(Click the Tiles to View Benefits)

Boost Sales and
Reduce Tickets

Boost Sales and
Reduce Tickets

Provide your website audience a fast, easy way to get answers to sales and support queries and FAQs on their schedule from any device.

Product/Service
Information Repository

Product/Service
Information Repository

Maintain a universal knowledge repository of customer queries about your products/services and topics around them that learns over time.

Powerful Admin Console

Powerful Admin Console

Easily create, organize and grow your knowledge base from one admin access. Promptly answer new user queries and add useful questions to your repository so that when another user asks the same question, an answer is provided instantaneously!

Reduce Overall
Support Costs

Reduce Overall
Support Costs

Provide intelligent & autonomous answers to user queries. Reclaim time and capacity—freeing up staff to resolve high-touch customer interactions.

Easy Embed and Implementation

Easy Embed and Implementation

Quickly and easily embed the script on your website/store to offer fully searchable self-service FAQ support, including text and multimedia.

Actionable Insights

Actionable Insights

Measure your impact with real-time usage and performance reports.

Get The Knowledge Assistant - Smart FAQs Support Advantage

User-friendly & simple admin interface

Easy creation, editing, and deletion of FAQs

Multiple ways to easily create & maintain FAQs - Q&A, CSV, URL, Lumos Comprehend

Seo-friendly FAQs generator and embeds for your website

Detailed user reports - time saved, the number of questions asked, how many were answered, and more!

Complete control on embeds & visual styling

Unlimited capacity for your knowledge base growth

Flexible communication, including text and multimedia formats

Dedicated merchant support

Support with demos, training, and onboarding

Knowledge Assistant - Smart FAQs Support

  • Boost engagement, sales, conversion, and loyalty
  • Provide website visitors with an option to submit nuanced or complex inquiries to a staff member
  • Ensure that your customer concerns never have the chance to become tickets
  • Quick and Easy Deployment - no coding required

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