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Frequently Asked Questions

Schools

Does Lumos help At-Risk Students?
Can Teachers Use the Lumos Programs to Extend Classroom Learning Time?
How to Blend e-Learning with Classroom Learning?
Students having difficulty logging into the program from public/shared computers

Libraries

How do I access the Lumos Online Study Program?
Do I need to login using the library site every time?
How can my library subscribe to the Lumos Study Program?

Training Program Information

After signing up, How do I access the practice workbooks and tests?
What is the recommended way to use this study program?
Where can I track my child’s progress?
How can I help my child learn difficult concepts?
Where can I review incorrect answers?
Can I change the grade level half-way through the year?

Account information

How do I change my password?
How do I change my profile?
How do I contact you?
How do I retrieve my lost password?
How do I remove myself from your mailing list?
Can the tests be retaken using the same account access?

Billing

What payment methods do you accept?

General Information

What software do I need?
What courses should I buy?
Should I buy books or the online program?
How soon will I have access after I sign up?
Do I need to register?
Will I receive anything in the mail?
My Students are being logged off in between the test.

Schools

Does Lumos help At-Risk Students?

Yes, Lumos Learning Supplemental programs have been successfully used to assist At-Risk students. Easy-to-use reports help educators identify weak areas and tailor personalized learning plans for each child. It provides an efficient framework for teachers to extend learning time for children through engaging materials and assessments. Teachers can create custom assessments as well as information eLearning lessons to complement classroom activities.

Our evidence based research shows that there were significant improvements in the performance of at-risk students in standardized tests after effective implementation of Lumos supplemental programs.

Can Teachers Use the Lumos Programs to Extend Classroom Learning Time?

Lumos Supplemental Programs create an opportunity for extending classroom learning through complementary computer based learning. After children return home from school, they can conveniently access the online program using any computer with internet access. In addition to assessments, teachers can use the Designer tool to provide easy access to a number of online resources that supplement their classroom lesson plans.

How to Blend e-Learning with Classroom Learning?

Teacher can easily create resources, lesson summaries and custom assessments using the Test Designer. Online assessments and lesson summaries help students get immediate feedback while the material is still fresh in their minds. The results of students online work can be readily monitored by teachers to help identify weak areas and to create remedial activities.

Students having difficulty logging into the program from public/shared computers

If your students are using public/shared computers for practice, use the below link to logoff and login again to start a fresh session.

https://www.lumoslearning.com/llp/logoff.php

Library patrons

How do I access the Lumos Online Study Program?

If your library has subscription to the Lumos Study Program, please visit your library website and look for the Lumos Study Program link. Enter your library card number when prompted. Please note that during your first time access, you need to create an Id for yourself using the “New User” button.

Do I need to login using the library site every time?

You can go directly to the Lumos website once you create a login I.D. and password. However, to see the full list of library-subscribed programs, you need to log in through the library website.

How can my library subscribe to the Lumos Study Program?

If your library has not subscribed to the Lumos Online Study Program, contact your Youth Services Librarian and request that they look into it.

You can send them more information about the program benefits by sending them the link below. To learn more about the Lumos library program please click here.

Training program information

Can I change the grade level half-way through the year?

No. However, if you need materials for another grade, you can purchase them online.

Account Information

How do I change my password?

After you log onto the site, click on the “My Profile” button and enter your new password in the password fields.

How do I change my profile?

After you log onto the site, click on the “My Profile” button.

How do I contact you?

We are easy to reach!

Email: support@www.lumoslearning.com

Phone:888-408-1689
Fax: (866)283-6471

How do I retrieve my lost password?

To protect your security, Lumos Learning can not retrieve your old password. However our support team can reset your password. Please send a note to support@lumostestprep.com if you need your password reset.

How do I remove myself from your mailing list?

Please send an email to unsubscribe@lumostestprep.com with the subject line, “Remove subscription.” Please note that this will not delete your account.

Can the tests be retaken using the same registered account?

Yes.The tests can be accessed from the same account you registered during your purchase.Access from that account to the eLearning course is valid for 1 year period from the date of purchase.You can retake the tests as many times as you wish during your subscription period. The latest test results are stored in the database.

Billing

What payment methods do you accept?

Master Card, Visa, American Express, Discover and PayPal.

General Information

What software do I need?

All you need is a personal computer with internet access. No software installation is necessary. We recommend that you access the Lumos Online Program using a personal computer with Microsoft Internet Explorer version 6 or higher with broadband internet connection.

What courses do I buy?

For Grades 4 through 8, you can purchase Math, Language Arts and Science. For Grade 3, you can purchase Math and Language Arts.

Should I buy the books or the online program?

When you purchase books, you get the printed practice test books with detailed answer explanations and one-year access to online workbooks. Printed books are ideal for students that focus better without the computer. Using the online program, students can access both full-length practice tests and workbooks using any computer with internet access and a browser. Please select the option that best fits your child’s learning habits. Note that books are not available for all grades and subjects.

How soon will I have access after I sign up?

You will have immediate access to the training program after you pay. Just click on the “Begin” link associated with the course you’ve purchased.

Do I need to register?

Yes, registration is required to purchase the product. Please note that the registration itself is free. Payment is required for any courses purchased. Payment is not required if you are accessing the program through your school or library subscription. Lumos Learning is very sensitive to privacy issues.

Will I receive anything in the mail?

No, you will not receive any material through regular mail.

My Students are being logged off in between the test.

Lumos Learning website uses cookies. Please enable cookies in your browser to ensure that your website perform optimally.

Based on the browser that you are using, please use the instruction below to enable cookies.

To enable cookies for Google Chrome

To enable cookies for Firefox Browser

To enable cookies for Internet Explorer

To enable cookies In Safari

Google Chrome:

Step 1: Launch Google Chrome –> click on Chrome menu icon.
Step 2: Click the Settings option –> Afterward, click the blue Show advanced settings option at the bottom of the page, followed by the gray Content settings button located beneath the Privacy section.

Chrome Cookies

Step 3: Enable cookies — Check the bubble directly left of the Allow local data to be set (recommended) option near the top of the resulting pop-up window to enable browser cookies. Click the gray Done button in the bottom-right corner when finished.

enable cookies chrome

Mozilla FireFox:

Step 1: Open settings — Open Mozilla Firefox, click the main Firefox button in the upper-left corner of the browser window and select Options from the right side of the resulting drop-down menu. Afterward, click the masked Privacy tab located in the top navigation bar and select the Use custom settings for history option in the drop-down menu of the panel’s History section.

firefox setting

Step 2: Enable cookies — Check the box directly left of the Accept cookies from sites option near the middle of the History section to enable browser cookies. Although disabling third-party cookies has been known to stop some types of ad tracking, you can use the drop-down menu beneath the checkbox to ensure Accept third-party cookies is set to Always. Afterwards, use the drop-down menu to the right of Keep until to specify how long you’d like Firefox to store cookies. Additionally, clicking the gray Show cookies and Exceptions buttons will provide you with an extensive list of stored cookies and a means of adding individual host names to the list. Click the gray OK button located at the bottom of the window when finished.

firefox setting 3

Internet Explore:

Step 1: Open settings — Launch Internet Explorer, click the Tools menu icon represented by the cog in the upper-right corner of the browser window, and select Internet options near the bottom of the resulting drop-down menu. Then, click the Privacy tab located in the top navigation bar.

ie-setting-2

Step 2: Enable cookies — Move the slider within the Settings section of the Privacy tab all the way to the bottom to accept all browser cookies. Then, click the gray Advanced button near the bottom of the slider and check the box directly left of the Override automatic cookie handling option to access first and third-party cookie blocking. Adjusting the slider up from Accept all cookies to Low will grant options for adding individual host names to the list through the gray Sites button beneath the slider. Click the gray OK button located at the bottom of the window when finished.

ie-setting2

Safari:

Step 1: Navigate the settings panel — Launch Safari, click Safari in upper-left corner of the main menu bar, and select the Preferences option near the top of the drop-down menu. Afterward, click the silhouetted Privacy tab located in the top navigation bar.

safari-cookies

Step 2: Enable cookies — Check the box beside the Always option located directly right of Block cookies and other website data to enable browser cookies. Alternatively, select either of two other options to greater adjust your cookie functionality or click the gray Details button near the top of the window to view an extensive list of stored cookies,. Here, they’re broken down by the number of cookies and other data. Click the close button in the top-left corner when finished.

safari-setting1

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