General information
	What software do I need? What courses should I buy? Should I buy books or the online program? How soon will I have access after I sign up? Do I need to register? Will I receive anything in the mail? When should I purchase Lumos Test Prep for my child?
Library patrons
	How do I access the Lumos Online Study Program? Do I need to login using the library site every time? How can my library subscribe to the Lumos Study Program?
Training program information
	After signing up, How do I access the practice workbooks and tests? What is the recommended way to use this study program? Where can I track my child's progress? How can I help my child learn difficult concepts? Where can I review incorrect answers? Can I change the grade level half-way through the year?
Account information
	How do I change my password? How do I change my profile? How do I contact you? How do I retrieve my lost password? How do I remove myself from your mailing list?
Billing
	What payment methods do you accept?

General Information

What software do I need?

All you need is a personal computer with internet access. No software installation is necessary. We recommend that you access the Lumos Online Program using a personal computer with Microsoft Internet Explorer version 6 or higher with broadband internet connection.

What courses should I buy?

For Grades 4 through 8, you can purchase Math, Language Arts and Science. For Grade 3, you can purchase Math and Language Arts. 

Should I buy the books or the online program?

When you purchase books, you get the printed practice test books with detailed answer explanations and one-year access to online workbooks. Printed books are ideal for students that focus better without the computer. Using the online program, students can access both full-length practice tests and workbooks using any computer with internet access and a browser. Please select the option that best fits your child's learning habits. Note that books are not available for all grades and subjects.

How soon will I have access after I sign up?

You will have immediate access to the training program after you pay. Just click on the "Begin" link associated with the course you've purchased.

Do I need to register?
Yes, registration is required to purchase the product. Please note that the registration itself is free. Payment is required for any courses purchased. Payment is not required if you are accessing the program through your school or library subscription. Lumos Learning is very sensitive to privacy issues. 

Will I receive anything in the mail?

No, you will not receive any material through regular mail.

When should I purchase Lumos Test Prep for my child?

Parents who purchase this product during the summer get the most value. Although Lumos Test Prep is geared toward success on standardized tests, it is a powerful tool that complements class room training. It can be used during the entire school year and during the summer.

Library patrons

How do I access the Lumos Online Study Program?

If your library has subscription to the Lumos Study Program, please visit your library website and look for the Lumos Study Program link. Enter your library card number when prompted. Please note that during your first time access, you need to create an Id for yourself using the "New User" button.

Do I need to login using the library site every time?

You can go directly to the Lumos website once you create a login I.D. and password. However, to see the full list of library-subscribed programs, you need to log in through the library website.

How can my library subscribe to the Lumos Study Program?

If your library has not subscribed to the Lumos Online Study Program, contact your Youth Services Librarian and request that they look into it.

You can send them more information about the program benefits by sending them the link below. To learn more about the Lumos library program please click here.

Training program information